Returns, Exchanges, and Warranty

RETURNS & EXCHANGES

If you would like to return a purchase please send it to DayMakers, 520 Farnel Road Ste A, Santa Maria, CA, 93458-4993.  We will issue full credit (to your payment method) of the purchase price for any unused item (less any restocking charge specified in the shipping choice). If you return an item without its hang tags there will be a $3 "no hang tags" fee.  There is no time limit, you do not need permission, and you do not need a copy of your receipt, we have it on file. You are a name at DayMakers and so, yes, we do need your name.  Please specify if you would like a refund or exchange.

WARRANTY

Summary:
If you return a product due to defect without first contacting us your return postage may not be reimbursed. Sometimes it is not necessary to return a defective item to receive a remedy. Often it is less costly if we send you a prepaid return mailer if sending the item to us is desired. It is fine to send such an item to us without contacting us if you do not need reimbursement for return postage.

Our warranty is limited, fair, and personal. If you have a problem with one of our products please contact us by toll-free phone at 866-329-6253 (866-DayMakers) or by email at customerservice@daymakers.com. We will work with you to achieve a result you think is fair.

Fine print:

Our warranty is limited, fair, and personal, the same as it was in 1981 at the Santa Barbara Arts & Crafts Show, when owner Billy Norris began making leather goods "while you wait” with a foot-treadle sewing machine. "Your satisfaction for however long you think is fair" was his original guarantee and it has since remained unchanged.

It would be easier now to simply provide a one-year warranty, which is generally accepted as fair. However, such a policy does not cover products that are rarely used. Many products are owned for years, but only receive a few weeks of use each year. Is it fair to say the warranty has expired in such situations? We think not.

On the other hand, we once had a customer who used a fanny pack daily in a construction zone and wore it out in 6 months. He was grateful to buy a replacement at full price because the product was so durable compared to others he had owned.

Usage and conditions vary from situation to situation, which is why our warranty is about fairness, not an arbitrary passage of time. Our intention with this warranty is to provide you with the value you expect for your money. We have found that leaving warranty decisions in the hands of the buyer typically results in a resolution with which we agree.

In the rare event that a problem arises with your DayMakers product, we will recommend the proper solution of either repair or replacement. If a repair is recommended, you will decide whether there should be no charge or a modest charge. If a replacement is recommended, you will decide whether it should be replaced at no charge, at a discount, or at full price.

When you have a problem with one of our products please contact us by toll-free phone at 866-329-6253 (866-DayMakers) or by email at customerservice@daymakers.com. We will work with you to achieve a result you think is fair.

At your service!
DayMakers of Santa Barbara


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